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angch1me
Contributor
Message 1 of 4

livesafe download

Just had to do a fresh install of windows, then downloaded livesafe but noticed there is no vpn which is part of my subscription,how do I get vpn back?

3 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 4

Re: livesafe download

Hi @angch1me 

Greetings From McAfee.

Please let us know the answers for the below questions.

May I know the McAfee version and windows version?

Could you please share the screenshot of the issue.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Hari Durairaj

angch1me
Contributor
Message 3 of 4

Re: livesafe download

 
 

I have livesafe 5 devices 

and McAfee total protection it still works on the phone.

if I click the download link in total protection download all it does is re download livesafe  with no vpn

which  is what the issue is

last time I had this issue sometime ago they gave a email download link  to redownload 

and it all worked fine reinstalled fine on pc & phone 

 

windows is windows 11 pro

Hari_durairaj
Moderator
Moderator
Message 4 of 4

Re: livesafe download

Hi @angch1me 

Greetings from McAfee.

Kindly follow the below articles to uninstall and re-install McAfee. Please update us the outcome.

Uninstallation - How to remove McAfee products from a Windows PC

Installation - How to download and install McAfee products

Alternatively you can reach our consumer support for more information

McAfee Consumer Support

 

Regards,
Hari Durairaj

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