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IrvSp
Contributor
Message 1 of 3

Windows 11, Reliability Monitor shows McAfee Cloud AV has stopped working.

Subject says it all. Been happening often, and I never noticed it or got any warnings?

Data in the Monitor:

=======================

Source
McAfee Cloud AV

Summary
Stopped working

Date
‎3/‎25/‎2022 8:11 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\McAfee\MfeAV\MfeAVSvc.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: MFEAvSvc.exe
Application Version: 25.7.148.0
Application Timestamp: 6217d1df
Fault Module Name: StackHash_9e6f
Fault Module Version: 10.0.22000.527
Fault Module Timestamp: 931cda92
Exception Code: c0000374
Exception Offset: PCH_E4_FROM_ntdll+0x00000000000A42A4
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9e6f
Additional Information 2: 9e6f5dcfbea7a2dd2122a829523775f6
Additional Information 3: 501d
Additional Information 4: 501db3a4ef5b4843b4e840d666c176ec

Extra information about the problem
Bucket ID: c8d514b49fdc6b908afae1983918fb4f (1944114233073007439)

================

This has happened TWICE this week, and from the time stamps, it seems to be right after I booted the PC in the morning?  Only times too it seems?

Any idea why?

2 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 3

Re: Windows 11, Reliability Monitor shows McAfee Cloud AV has stopped working.

Hi @IrvSp 

We regret for the inconvenience!

Kindly let us know the below details to assist you better;

  1. Windows Version:
  2. Does windows have any pending updates:
  3. McAfee Version:
  4. McAfee Product installed on Computer:

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

IrvSp
Contributor
Message 3 of 3

Re: Windows 11, Reliability Monitor shows McAfee Cloud AV has stopped working.


@Sudharsanam_G1 wrote:

 

  1. Windows Version:
  2. Does windows have any pending updates:
  3. McAfee Version:
  4. McAfee Product installed on Computer:
  1. 1. Windows 11, V. 21H2 (OS Build 22000.556).
  2. 2. Windows Update does NOT show any.
  3. 3. V 16.0. Release Name: 16.0 R44, last update, 3/14/2022
  4. 4. McAfee LiveSafe:
    • McAfee Security Center, Build 19.14.143, V 19.14
    • McAfee VirusScan, Build 25..7.148, V 25.7, last update, 3/26/2022

Odd that my problem started on 3/22/2022?

These are the LAST 2 Windows Updates I got, both installed on 3/9/2022:

2022-03 Cumulative Update for Windows 11 for x64-based Systems (KB5011493)

2022-03 Update for Windows 11 for x64-based Systems (KB4023057)

I do have an OPTIONAL Update, an old driver I don't want to install, and have had that sitting there for a long time.

For what it is worth, no problem (so far) today? A timing issue when booting the Pc, which I do everyday, I turn it off at night.

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