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Butterknife_28
Contributor
Message 1 of 5

VPN has just disappeared from the total protection application on pc

I have already tried uninstalling and reinstalling but still to no avail. Any idea what has happened because my plan does include VPN.

4 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 5

Re: VPN has just disappeared from the total protection application on pc

Hi @Butterknife_28 

Greetings from McAfee

We are sorry for the inconvenience

Kindly refer the below knowledge base article for more information.

McAfee VPN Services in India

We recommend that you contact our consumer chat support using below link

McAfee Consumer Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

oil-pasta
Contributor
Message 3 of 5

Re: VPN has just disappeared from the total protection application on pc

I don't live in india or never been to india, so why does this effect me?

Smita_Kumari
Moderator
Moderator
Message 4 of 5

Re: VPN has just disappeared from the total protection application on pc

Hi @oil-pasta ,

Sorry for the inconvenience caused.

we would like to inform you that upon cheking your subscription we found that you have got McAfee Total Protection - 1 Device license and it doesn't have VPN feature included. 

Therefor the VPN feature is not reflecting Under McAfee UI in your PC. we request you to kindly upgrade your subscription with inclusion of VPN feature to use VPN further.

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

oil-pasta
Contributor
Message 5 of 5

Re: VPN has just disappeared from the total protection application on pc

What should I upgrade to then? I have been using it continuously for over 2 years without any problem. Suddenly it's gone and now you said that its service is not included in my subscription. I know that it is included in my subscription, so I hope that this problem will be fixed asap.

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