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Osmium
Contributor
Message 1 of 2
‎09-24-2022 01:49 AM

The VPN option has entirely disappeared, will I lose my free 1-year subscription if I reinstall?

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The entire option of a VPN connection has disappeared from my McAfee LiveSafe user interface. Apparently, this isn't a rare occurrence, and the usual advice is to uninstall and then reinstall. 

But when I was on my way to do that, McAfee flashed me a warning banner that if I uninstall, I will lose my free 1-year subscription that came with my new laptop (which I've purchased just a couple weeks ago). 

Will I not be able to continue the subscription when I reinstall McAfee? should I be worried? 
If yes, how can I solve the VPN issue without reinstalling? 

Screenshot 2022-09-24 141500.png

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Venkat_YM
Moderator
Moderator
Message 2 of 2
‎09-24-2022 05:52 AM

Re: The VPN option has entirely disappeared, will I lose my free 1-year subscription if I reinstall?

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Hi @Osmium 

Greetings from McAfee.

We deeply regret to let you know that McAfee VPN service has been removed for Indian customers due to new cybersecurity regulations in India. For more information, kindly click on the below article.

McAfee VPN Services in India

Alternatively, you can always contact chat support using the link below for immediate assistance.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat




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Venkat_YM
Moderator
Moderator
Message 2 of 2
‎09-24-2022 05:52 AM

Re: The VPN option has entirely disappeared, will I lose my free 1-year subscription if I reinstall?

Jump to solution

Hi @Osmium 

Greetings from McAfee.

We deeply regret to let you know that McAfee VPN service has been removed for Indian customers due to new cybersecurity regulations in India. For more information, kindly click on the below article.

McAfee VPN Services in India

Alternatively, you can always contact chat support using the link below for immediate assistance.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat




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