Hi, I am using McAffee Livesafe package, but I am unable to use the VPN as it is not appearing on McAfee's dashboard.
I read that VPN is not available if the user is physically in India, but I am outside of India, yet the 'Secure VPN' option is not appearing on the McAfee's dashboard.
Greetings from McAfee.
Your subscription does not cover the VPN feature as it was purchased in India. If you want to cancel and buy a new subscription with the VPN feature contact our customer support by clicking on this link
Thanks for the reply.
I have purchased McAfee Livesafe which said that VPN is included. Yesterday I contacted the live chat where your technician advised that the VPN could be activated as I am outside of India. My service request number was 1-132515981.
Hi @krishna55 , thanks for your reply.
I have purchased the Livesafe package which said it included VPN.
I contacted the McAffee live chat team yesterday wherein they informed me that the VPN could be activated by the sales team given that I am outside of India. My service request number was 1-132515981.
Thanks for your reply.
Before purchase, I checked and saw that that Livesafe has the vpn feature.
Also, I contacted the live chat team and they advised that since I am out of India it could be activated to the device. My service request no. was 1-132515981.
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