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SN12
Contributor
Message 1 of 5

Secure VPN tile not available

Hi, I am using McAffee Livesafe package, but I am unable to use the VPN as it is not appearing on McAfee's dashboard.  

I read that VPN is not available if the user is physically in India, but I am outside of India, yet the 'Secure VPN' option is not appearing on the McAfee's dashboard. 

Pls assist. 

4 Replies
krishna55
Moderator
Moderator
Message 2 of 5

Re: Secure VPN tile not available

Hi @SN12,

Greetings from McAfee.

Your subscription does not cover the VPN feature as it was purchased in India. If you want to cancel and buy a new subscription with the VPN feature contact our customer support by clicking on this link

McAfee Chat Support

Cheers,
Krishnamanikandan KS

SN12
Contributor
Message 3 of 5

Re: Secure VPN tile not available

Thanks for the reply. 

I have purchased McAfee Livesafe which said that VPN is included. Yesterday I contacted the live chat where your technician advised that the VPN could be activated as I am outside of India. My service request number was 1-132515981. 

Pls assist. 

SN12
Contributor
Message 4 of 5

Re: Secure VPN tile not available

 

Hi @krishna55 , thanks for your reply. 

I have purchased the Livesafe package which said it included VPN. 

I contacted the McAffee live chat team yesterday wherein they informed me that the VPN could be activated by the sales team given that I am outside of India. My service request number was 1-132515981. 

Pls assist.

SN12
Contributor
Message 5 of 5

Re: Secure VPN tile not available

Hi @krishna55 
Thanks for your reply.
Before purchase, I checked and saw that that Livesafe has the vpn feature.
Also, I contacted the live chat team and they advised that since I am out of India it could be activated to the device. My service request no. was 1-132515981.
Pls assist

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