Hi, I am using McAffee Livesafe package, but I am unable to use the VPN as it is not appearing on McAfee's dashboard.
I read that VPN is not available if the user is physically in India, but I am outside of India, yet the 'Secure VPN' option is not appearing on the McAfee's dashboard.
Pls assist.
Hi @SN12,
Greetings from McAfee.
Your subscription does not cover the VPN feature as it was purchased in India. If you want to cancel and buy a new subscription with the VPN feature contact our customer support by clicking on this link
Cheers,
Krishnamanikandan KS
Thanks for the reply.
I have purchased McAfee Livesafe which said that VPN is included. Yesterday I contacted the live chat where your technician advised that the VPN could be activated as I am outside of India. My service request number was 1-132515981.
Pls assist.
Hi @krishna55 , thanks for your reply.
I have purchased the Livesafe package which said it included VPN.
I contacted the McAffee live chat team yesterday wherein they informed me that the VPN could be activated by the sales team given that I am outside of India. My service request number was 1-132515981.
Pls assist.
Hi @krishna55
Thanks for your reply.
Before purchase, I checked and saw that that Livesafe has the vpn feature.
Also, I contacted the live chat team and they advised that since I am out of India it could be activated to the device. My service request no. was 1-132515981.
Pls assist
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