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The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 1 of 4

Sample not detected

I submitted a sample via email along with the screenshots which shows that that vb script had affected my startup items and it had several virustotal detections. But it is not being detected by McAfee Total Protection. I also provided sample along with the screenshots to chat representative via logme in tool. But my case was closed and I am highly dissappinted. I also provided that sample to other AV and they started detecting it aferwards. Can someone from McAfee look into this and if this sample gets added I might consider using McAfee again.

3 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 4

Re: Sample not detected

Hi @The_Eagle_007 

Greetings from McAfee!

Kindly refer the below article to submit virus samples to McAfee!

How to submit virus samples to McAfee

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 3 of 4

Re: Sample not detected

I have already submitted it over McAfee labs via email. But it got whitelisted becuase of automation I guess. I can provide the details of it if a person personally undertakes to analyze it for me.
The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 4 of 4

Re: Sample not detected

@Sudharsanam_G1 I have already submitted it over McAfee labs via email. But it got whitelisted becuase of automation I guess. I can provide the details of it if a person personally undertakes to analyze it for me.

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