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Heubs77
Contributor
Message 1 of 2
‎06-19-2022 08:38 AM

Installation Issue

I purchased McAfee Total Protection for my Macbook Pro. I have successfully downloaded the product but the installation fails. When I use the installer, I get a small box that pops up on my screen that asks me to put in the code that was emailed to me. Once I put the code in, I get an error that says "You are not connected to the internet" when I clearly am. I hit "Try Again" a few times and it still does not work. I have deleted every previous version of McAfee that I have, rebooted, redownloaded and still no success. 

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1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2
‎06-19-2022 10:09 AM

Re: Installation Issue

Hi @Heubs77 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue get resolved.

Regards,
Venkat

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