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I can't access my McAfee account

Hi, upon purchasing a subscription for McAfee Total Subscription for the first time, I suddenly can't access my account (I'm very certain of my log in credential because I'm using Dashlane password manager app). The McAfee account page either keeps on loading endlessly, or an "error" or "something went wrong" message keeps popping up both on my Windows 10 and Android 11 devices using Microsoft Edge and Chrome browsers. I feel like something is blocking me from accessing my account. Support is miles away and probably will hit rock bottom. Please advise.

1 Reply

Re: I can't access my McAfee account

Hi @FPMac 

Greetings from McAfee!

If you have difficulty logging on to your McAfee My Account on, you might be typing the wrong email address or password. Or, your browser could be automatically submitting an invalid email address or password. Kindly refer the below article to troubleshoot My Account login issue.

You’re unable to log on to My Account at

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Sudharsanam G

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