Hi, I was using McAfee Vault and placed my data. I had to reinstall OS on my laptop recently and I installed latest Total Protection. Noticed that it didn't have Vault. Any suggestion on how to retrieve the data I placed in my Vault files?
Greetings from McAfee!!
At McAfee, we continually review and adjust our product portfolio to best meet the needs of our customers. For this reason, we've made the strategic decision to remove the File Lock feature in our security products for Windows, such as LiveSafe and Total Protection.
We want to make sure that our users have the most relevant security features in the products that we provide. Although File Lock was popular in the past, our data shows customers increasingly moving toward other options to encrypt and store their data securely across different platforms.
Please go through the article for more information
Alternatively, you can reach consumer support for more information.
Ganesh Raju R
Thanks for your reply. I understand the reason for McAfee removing the feature. But is there a way to recover the data I placed in the vault? Is there a version to which I can downgrade the total protection to access Vault and then come back to current version?
mcafee made a service doc when vault feature was removed how to open to recover data.
maybe this can still be of help;
McAfee KB - Unable to open McAfee Vault after a recent McAfee update (TS102865)
Thanks for the link. I couldn't find the sys file in drivers folder to rename. So I just copied the one attached in the article after remaining it as suggested. My problem is, I don't have the Vault UI itself in the Total Protection I have. I'm in R16
thanks for the update.
at default Windows explorer that is used to view files does not show the so called hidden files for security reasons.
you could try this option if this will make the file visible.
if not set the view option back as it was before.
best is than to contact live support if they can assist you perhaps;
in the middle of the page on the right side you will see contact/talk to expert and follow the next steps for assistance
yes, current version is version 16.0R50 but i believe it was already removed about a year ago..............
Other ways to get vault back are
1 go back to a restore point prior to 22 Feb 2022. That has worked for some.
2 similarly use a backup via a backup program to do the same.
3 install a trial program that usedca version prior to that date as per user mentioned here. I cannot confirm this but sounds possible
Call support and tell them the issue you are having with the system file as cyberdude suggests
Thank you for the link. I managed to find a trial version and installed it after removing the latest one. Now I can see the vault section being available. I copied my .vault files to correct location and tried to import but I get the error saying
"The vault you're trying to open isn't a File Lock vault".
Looks like a version issue. Not sure on proceeding further from here.
Sorry cannot help here maybe the mods can suggest an answer. Does look like a version issue.
Maybe message the guy who posted the suggestion of using a trial if he even saw that message.
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