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lpvl
Contributor
Message 1 of 2
‎03-01-2023 01:23 PM

Computer listed as inactive

One of my computers is listed as inactive in my account and it says my McAfee subscription has expired.  My subscription is still good until 2025 as shown on my other computer.  I've called numerous times and spent hours on the phone over the last month with different tech support personnel.  They have repeatedly uninstalled and reinstalled LiveSafe on my computer.  This has fixed the problem until I shut the computer down and then restart it.  Then my subscription is again shown as being expired.  I believe the problem lies in the fact that my computer was somehow listed as inactive in my account.  I am waiting on a call back from Level 2 tech support, but that could take 24-48 hours!  Ridiculous!  I use this computer for my business!

I am getting ready to switch to a new product if this cannot be fixed.  Anyone else have this problem?  

1 person had this problem.
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1 Reply
krishna55
Moderator
Moderator
Message 2 of 2
‎03-01-2023 01:57 PM

Re: Computer listed as inactive

Hi @lpvl,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue.

Regards,

Krishnamanikandan KS

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