cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Grey WA/SA Icon? The Servers May Be Down

If your Web/SiteAdvisor icon is Grey and the checkmarks on search results are all Grey there are at least two possible causes.

1) - The servers may be down or otherwise unreachable. All communications from the SiteAdvisor program you're running go to the Site/WebAdvisor server complex in Santa Clara, California. It's very rare for the servers to crash, but sometimes they may go offline for planned maintenance or upgrades.

2) - It could be the connection to the servers which is the problem (could be DNS issues, ISP problem, general connectivity issues like TCP time-outs etc.).


In this situation, if you see the Site/WebAdvisor icon then it is running, but isn't receiving any data. Sometimes this happens only in Chrome, and that's because in Chrome Site/WebAdvisor is a third-party extension, not available through the Chrome Store, so a workaround is necessary to run it. In Chrome Site/WebAdvisor runs as a process (mcchhost.exe) which should be visible in Task Manager. If it's there, but isn't showing any site results, then Site/WebAdvisor is active but dormant.


If just one site shows grey in a search result, it means that site hasn’t been tested yet (a user can submit it for testing).   Site submission is automatic but this web page may help:  McAfee SiteAdvisor Software – Website Safety Ratings and Secure Search


Note: I've used the name Site/WebAdvisor throughout due to the name currently transitioning between the old SiteAdvisor and the new WebAdvisor.


How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community