Full Scan does not complete

[NDF]

I have previously run a Full Scan with no issues (it looks at 350,000 files).

Since the latest large update in March 2023 every time I try a full scan it gets to about 27% and just stops - no error messages - and the task bar symbol changes back to normal from the one showing that a scan is running.

Anyone else suffering a problem?

This is on a Windows 11 laptop. McAfee Details are as follows

McAfee® Total Protection

Version:

1.7.222

Release Name:

16.0 R107

AffId:

1485

Language:

EN-GB

Components

McAfee Secure VPN

Build:

42

Version:

1.7

McAfee Antivirus

Build:

1.1.457.0

Engine creation date:

29/03/2023

Engine version:

1363.0

Last Update:

30/03/2023

[Venkat_YM]

Hi @NDF 

Greetings from McAfee.

Sorry for the inconvenience caused.

McAfee aware of this issue and working towards the resolution. We will let you know once we receive an update on it.

Regards,
Venkat

[NDF]

Thank you for letting me know.

[NDF]

Is there any update on this please?

[NDF · Accepted solution]

The latest update seems to have fixed this problem. Version 1.8.236

[CWatsonJr]

 Have All Access - Individual and it is up to date (Win10).

My full scan appears to be caught in a loop and just counting (it says files scanned, but I can’t believe I have in excess of 1.5 million files). The full scan has been going for over 3 hours. The counter hit 97% at around 600k files and the percentage has not increased since.

The program appears to be caught in a loop and is just counting now.

[NDF]

The problem has returned with 1.11.260