×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
le_den
Contributor
Message 1 of 4

TrueKey stopped working in Chrome and Firefox on Mac and Android phone

Jump to solution

Hi there,

TrueKey just suddenly stopped to work on Chrome, Edge and FF browsers on Mac as well as on Android phone. I cannot login, im getting "Something went wrong", even can't get into the offline mode, getting "this didn't work".
It started to happen suddenly few hours ago, last successful login was on yesterday.

I've just tried on desktop PC running Windows 10, same issue. I have updated the browsers above to their recent versions just to be sure it isnt a browser issue, as well as tried to install oldest browsers versions, nothing helped.

Please assist with the solution, i just can't login anywhere! **bleep** it, I think i won't continue to purchase subscription of TrueKey and won't use it anymore! I'm so angry! But now would be good to get a solution.

Thanks in advance.

1 Solution

Accepted Solutions
le_den
Contributor
Message 3 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

Jump to solution

Ok, it's working now. But that's really bad that no one from the support team hasn't responded about the issue! I wasn't able to get access to my password during the day!
I'm gonna look for alternatives, I don't want to pay for something that no one gives support to it when it comes to critical issues!

View solution in original post

3 Replies
bntanner
Contributor
Message 2 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

Jump to solution

This software costs me £80 per year!  Freeware software that does the same job is freely available. Why should I pay a premium for an app that has prevented me from accessing any of my passwords for 24 hours?

le_den
Contributor
Message 3 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

Jump to solution

Ok, it's working now. But that's really bad that no one from the support team hasn't responded about the issue! I wasn't able to get access to my password during the day!
I'm gonna look for alternatives, I don't want to pay for something that no one gives support to it when it comes to critical issues!

bntanner
Contributor
Message 4 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

Jump to solution

Still not working for me!!!  Getting really angry now!!!

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community