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WaltH
Level 8
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Message 1 of 17

Trouble installing Total Protection 2022

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My system is a Lenovo Yoga 7i laptop runnings Windows 11.

I had a previous version of McAfee Total Protection 2021 installed on my laptop. I purchased a renewal key.  I downloaded and installed the McAfee installer.  A pop came and said I needed to uninstall the previous version so I allowed that permission.  It appeared to uninstall the previous version and I need to restart to continue.  When I restart nothing happens, no installation process is going on. I restarted several times still no installation. When I tried to use the installer again I can't run it because a pop-up says close to continue the installation.  Again nothing happens and it becomes a vicious cycle of the same thing over and over.  

I downloaded and ran the MCPR tool and I get uninstall completed.  So I try again using the McAffee Installer I downloaded from my account and the same thing happens, I can't install McAfee.  How can I get around this issue and install the 2022 version of McAffee?  Please help!

P.S.  I have been a loyal customer of McAfee Security Products for 24 plus years and this is the first time I'm having trouble installing a product.

1 Solution

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WaltH
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Message 3 of 17

Re: Trouble installing Total Protection 2022

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I had to contact customer service to resolve my issue.

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16 Replies
Smita_Kumari
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Message 2 of 17

Re: Trouble installing Total Protection 2022

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Hi @WaltH 

Sorry for the inconvenience caused.

Kindly follow the below article to install McAfee. If the issue still persist  Feel free to reach the McAfee consumer support on 866-622-3911 or by accessing the below link.

How to download and install McAfee consumer products

McAfee Consumer Support

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

WaltH
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Message 3 of 17

Re: Trouble installing Total Protection 2022

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I had to contact customer service to resolve my issue.

arunkn09
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Message 4 of 17

Re: Trouble installing Total Protection 2022

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HI WaltH!,

I also have the same issue. Can you please tell me what exactly they did to resolve the issue?
WaltH
Level 8
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Message 5 of 17

Re: Trouble installing Total Protection 2022

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I allowed them remote control of my system and they fixed the problem.

Venkat_YM
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Message 6 of 17

Re: Trouble installing Total Protection 2022

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Hi @WaltH 

Greetings from McAfee.

Thanks for getting back to us.

If the above information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

You can always contact the chat support using below link for immediate assistance at anytime.

McAfee Support

Regards,
Venkat

Nicola37
Level 8
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Message 7 of 17

Re: Trouble installing Total Protection 2022

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Hello, I had the same issue - they said it would cost £100 to allow them remote connection to help with this issue.....did you pay for help?

arunkn09
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Message 8 of 17

Re: Trouble installing Total Protection 2022

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Please do not pay such amount. It's their responsibility to help the customers. Even through remotely, they shouldn't charge any amount. 

 

As in my case, they tried to fix my issues through remotely (logmein plugin)  yet they couldn't help fix my issues. three people tried to fix it. and later they said. its a known issue and will contact once a solution found. till now no response from them. 

Nicola37
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Message 9 of 17

Re: Trouble installing Total Protection 2022

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Why are McAfee employing people who charge then? Terrible.....

arunkn09
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Message 10 of 17

Re: Trouble installing Total Protection 2022

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Here, they didn't ask for money. They just ask my permission to access my system remotely.
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