×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mrshvd3
Reliable Contributor
Reliable Contributor
Message 1 of 5

Not offline

Jump to solution

I have Total Protection, Version 16.0, Release Name 16.0 R31.  I can't check for updates because when I do it states "It looks like you're offline."  I'm NOT offline.  I'm online and I am when I check for updates.  I ran a quick scan with no problem.  Just this problem with checking for updates.  It was fine yesterday and last night.  Can you get this fixed, please?

2 Solutions

Accepted Solutions
Edward_Franso
Moderator
Moderator
Message 2 of 5

Re: Not offline

Jump to solution

Hi @mrshvd3 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.

Regards,
Edward Franso 

View solution in original post

Edward_Franso
Moderator
Moderator
Message 4 of 5

Re: Not offline

Jump to solution

Hi  @mrshvd3 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

View solution in original post

4 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 5

Re: Not offline

Jump to solution

Hi @mrshvd3 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.

Regards,
Edward Franso 

mrshvd3
Reliable Contributor
Reliable Contributor
Message 3 of 5

Re: Not offline

Jump to solution

Thank you, Mr. Franso, for such a quick reply.  I'll look forward to hearing that all is well again and would appreciate your letting me know.  Have a good day.

Edward_Franso
Moderator
Moderator
Message 4 of 5

Re: Not offline

Jump to solution

Hi  @mrshvd3 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

mrshvd3
Reliable Contributor
Reliable Contributor
Message 5 of 5

Re: Not offline

Jump to solution

Thanks again, Mr. Franso -- I've just tried checking updates and everything came through just fine.  Thanks also to anyone else who was working on this issue.  All is well now

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community