cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wmcole
Level 8
Report Inappropriate Content
Message 1 of 5

McAfee Security Center blank window

Yes, the blank Security Center UI is back as a result of one of the McAfee auto-updates since mid May 2012  (Windows 7 Pro x64 SP1, IE 9.06 [via Microsoft auto updates] with up-to-date updates for both). 

I discovered the blank UI today, and it was not the case 10 days ago.  I have not messed with fonts, or other changes to sys config other than daily email, internet, and application use might make.  MVT reported no problems. Since I can't see the security center UI, I can't get the pane with all the McAfee module version numbers.

The last time I "fixed" this problem it took a complete uninstall of the OS, reformat HD, two "clean install" passes from the Win 7 update disk, re-do all Windows Auto updates, and re-install all apps including McAfee from scratch.  Fine just before moving all my apps to make this my main machine (as it is now).  There is no way I am going to do that again to fix a bug that is clearly an issue between McAfee and IE 9 (i.e. Microsoft).  It is time these two companies get together, sort out the problem and provide an fix ASAP!  (Of course that would mean they are professionals who actually care about customer post-sales experience, which to this point I see very little evidence of.  Merely leaving it to users to come up with a bunch of "sometimes works" fixes and workarounds is not a serious, customer-centric professional approach to fixing this  problem that first appeared with Vista about 4 years ago.

COME ON MCAFEE - GET YOUR ACT TOGETHER!

4 Replies

Re: McAfee Security Center blank window

Strange noone else reports this will ask tha techs if they have seen this.

I assume an uninstall reinstall of mcafee has not been tried yet?

ie

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall mcafee

All the mods run ie9 and we have no issues with blank screens It shows up when one loads a new beta OS but that is not your case will ask and get back to you

Re: McAfee Security Center blank window

Branched to a new thread as the old one was over a year old - this is a new issue now.

Message was edited by: Ex_Brit on 27/05/12 6:24:45 EDT AM
wmcole
Level 8
Report Inappropriate Content
Message 4 of 5

Re: McAfee Security Center blank window

Peacekeeper wrote:

Strange noone else reports this will ask tha techs if they have seen this.

I assume an uninstall reinstall of mcafee has not been tried yet?

ie

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.e xe

reinstall mcafee

All the mods run ie9 and we have no issues with blank screens It shows up when one loads a new beta OS but that is not your case will ask and get back to you

Yes, I have uninstalled / re-installed via the procedures I posted in https://community.mcafee.com/message/241592#241592.

It made the problem worse because before I did that, I had the green checkmarks at the left in the pull-down bars, but no text.  Now I don't even have the check marks.

wmc

Re: McAfee Security Center blank window

Please continue with this thread:  https://community.mcafee.com/thread/45729?start=0&tstart=0

Locking this one.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community