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wmcole
Contributor II
Message 1 of 5

McAfee Security Center blank window

Yes, the blank Security Center UI is back as a result of one of the McAfee auto-updates since mid May 2012  (Windows 7 Pro x64 SP1, IE 9.06 [via Microsoft auto updates] with up-to-date updates for both). 

I discovered the blank UI today, and it was not the case 10 days ago.  I have not messed with fonts, or other changes to sys config other than daily email, internet, and application use might make.  MVT reported no problems. Since I can't see the security center UI, I can't get the pane with all the McAfee module version numbers.

The last time I "fixed" this problem it took a complete uninstall of the OS, reformat HD, two "clean install" passes from the Win 7 update disk, re-do all Windows Auto updates, and re-install all apps including McAfee from scratch.  Fine just before moving all my apps to make this my main machine (as it is now).  There is no way I am going to do that again to fix a bug that is clearly an issue between McAfee and IE 9 (i.e. Microsoft).  It is time these two companies get together, sort out the problem and provide an fix ASAP!  (Of course that would mean they are professionals who actually care about customer post-sales experience, which to this point I see very little evidence of.  Merely leaving it to users to come up with a bunch of "sometimes works" fixes and workarounds is not a serious, customer-centric professional approach to fixing this  problem that first appeared with Vista about 4 years ago.

COME ON MCAFEE - GET YOUR ACT TOGETHER!

4 Replies
Peacekeeper
Message 2 of 5

Re: McAfee Security Center blank window

Strange noone else reports this will ask tha techs if they have seen this.

I assume an uninstall reinstall of mcafee has not been tried yet?

ie

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall mcafee

All the mods run ie9 and we have no issues with blank screens It shows up when one loads a new beta OS but that is not your case will ask and get back to you

exbrit
MVP
MVP
Message 3 of 5

Re: McAfee Security Center blank window

Branched to a new thread as the old one was over a year old - this is a new issue now.

Message was edited by: Ex_Brit on 27/05/12 6:24:45 EDT AM
wmcole
Contributor II
Message 4 of 5

Re: McAfee Security Center blank window

Peacekeeper wrote:

Strange noone else reports this will ask tha techs if they have seen this.

I assume an uninstall reinstall of mcafee has not been tried yet?

ie

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.e xe

reinstall mcafee

All the mods run ie9 and we have no issues with blank screens It shows up when one loads a new beta OS but that is not your case will ask and get back to you

Yes, I have uninstalled / re-installed via the procedures I posted in https://community.mcafee.com/message/241592#241592.

It made the problem worse because before I did that, I had the green checkmarks at the left in the pull-down bars, but no text.  Now I don't even have the check marks.

wmc

exbrit
MVP
MVP
Message 5 of 5

Re: McAfee Security Center blank window

Please continue with this thread:  https://community.mcafee.com/thread/45729?start=0&tstart=0

Locking this one.

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