McAfee Total Protection 2011 keeps asking me to update/restart my computer several times a day.

[starryeyed]

I recently purchased McAfee Total Protection 2011 for 3 computers (one disk is used to install the same stuff on three different computers) at Walmart and installed it on two computers.

One one of my computers, every single day, McAfee says that it's downloaded the latest updates, and that I have to restart to complete the installation or update process.

I do that, and everything seems fine. Then, later on during the day, it asks me to do the same thing. And again. And again. Each and every day, several times. It's very annoying, and I'm sure that it isn't supposed to do that.

I had the SAME problem on another computer that I newly installed Total Protection 2011 on. What I did on that computer was uninstall and reinstall the software, and that took care of the problem. I haven't had to 'restart to finish updating' on this computer since then.

So it stood to reason that, if I did the same thing on the OTHER computer, that would've fixed the problem, right?

WRONG.

I've uninstalled and reinstalled TP2011 twice now on this other computer, and it STILL asks me to update/restart my computer over and over and over again.

I don't know what to do, short of uninstalling and reinstalling yet again.

Has anyone else had this problem? Does anyone know a solution to it?

Both of my computers were running on Windows Vista, if that's any help.

[Dinz]

Hi there,
This could happen in scenarios where during the update process, a registry key might remain after the update cycle is complete. In this situation, the update service may continue to request a system restart.

Could you please let us know how did you uninstall the McAfee products ? Did you use the removal utility ?

Please click on this link  here and follow the steps and let us know if we still face any issues

Regards,

Dinesh K

McAfee Online Community Moderator

[starryeyed]

Thank you for answering!

I don't believe I used the actual McAfee removal utility. I'm pretty sure that I went to Programs and Features from the Control Panel and removed it from there by following the steps that it prompted me to follow.

[Aldrin]

Well there are chances where McAfee was not completely removed earlier, anyhow click on Useful Links on top of this page. Run the McAfee Removal Tool (MCPR) reboot the computer and reinstall the programs from your online account.

That should work…

[starryeyed]

I clicked on your link and followed the steps provided, but the problem still persisted.

I'm at my wits end with this.. nothing I do or try seems to work.

[starryeyed]

I did exactly as you said, and the problem still didn't go away.

[PrakashMcAfee]

Hi,

  I would like to know some information before we proceed further.

• Type of your Operating system with service pack details (Ex :windows Xp,Windows Vista ,Windows 7).

[starryeyed]

Operation System: Microsoft Windows Vista Business

According to my System information, I don't have ANY service pack.

[newjack]

Hey guys, Aldrin knows alot more about Mcafee then me.I had a problem once with Mcafee and this is what worked for me.Unistall Mcafee from programs 1st.The same way you normally uninstall.Turn on windows firewall reboot then run Mvt after mvt is done reboot then try to install again.If this does not work could be something else.                   good luck newjack

[PrakashMcAfee]

Hi,

    Thanks for your information,

Try this step :

            Turn off your windows User Account Control (UAC) and update the McAfee.

How to Turn off windows user account control :

1.     Click Start, and then click Control Panel.

2.     In Control Panel, click User Accounts.

3.     In the User Accounts window, click User Accounts.

4.     In the User Accounts tasks window, click Turn User Account Control on or off.

Regards,

Prakash A.

Message was edited by: Aldrin on 2/12/10 6:13:42 AM IST