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NinjaM
Contributor
Message 1 of 5

LiveSafe not updating

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It says: "McAfee cannot update your software. Please check your Internet connection..."

Changing Internet connection doesn't help. When trying to install McAfee Diagnose & Repair tool it says: "Unable to complete installaion check..."

How can I update the software? Can I do it manually?

1 Solution

Accepted Solutions
Hari_durairaj
Moderator
Moderator
Message 3 of 5

Re: LiveSafe not updating

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Hi @NinjaM 

Greetings from McAfee

We are Sorry for the inconvenience caused. We request you to follow the below articles to remove and reinstall McAfee.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
 
Regards,
Hari

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4 Replies
krishna55
Moderator
Moderator
Message 2 of 5

Re: LiveSafe not updating

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Hi @NinjaM,

Greetings from McAfee.

Sorry for the inconvenience caused. Please follow the below support article and update us the outcome.

McAfee Update Issue

Regards,

Krishnamanikandan

Hari_durairaj
Moderator
Moderator
Message 3 of 5

Re: LiveSafe not updating

Jump to solution

Hi @NinjaM 

Greetings from McAfee

We are Sorry for the inconvenience caused. We request you to follow the below articles to remove and reinstall McAfee.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
 
Regards,
Hari
NinjaM
Contributor
Message 4 of 5

Re: LiveSafe not updating

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Nothing was helpful. Unfortunately. Is there a update file that I could download and update the software manualy since it doesn't update automaticaly?

frustrated99
Contributor
Message 5 of 5

Re: LiveSafe not updating

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all of these instructions are too complicated for me -- could I just please have a refund?

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