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jbadallas
Contributor
Message 1 of 4

LiveSafe installer won't stay open

Hello.  I'm trying to install LiveSafe on my Mac running the Ventura OS.  When I open the installer, the next window (which shows the program setup progress) opens for like a second and then quickly disappears.  I've tried multiple times with no luck.  I even tried to do the install in safe mode and that didn't work either.  Can someone please help?  Thanks.

3 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 4

Re: LiveSafe installer won't stay open

Hi @jbadallas 

We regret for the inconvenience!

Kindly refer the below article to troubleshoot the issues with McAfee on MAC operating system.

McAfee LiveSafe crashes or quits unexpectedly on M1 Apple silicon devices

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

jbadallas
Contributor
Message 3 of 4

Re: LiveSafe installer won't stay open

Hello.  I have Rosetta installed on the Mac.  The solution you offered is if you already have LiveSafe installed.  I cannot even get to that point.  I download the installer.  I open the installer and it starts to open another install screen which disappears as fast as it opens.  Nothing further happens.  If I can't the install to work I will be forced to ask for a refund on the program.  It shouldn't be this difficult to install and get to work,

 

Sudharsanam_G1
Moderator
Moderator
Message 4 of 4

Re: LiveSafe installer won't stay open

Hi @jbadallas 

We regret for the inconvenience!

Kindly perform fresh installation by creating a test profile and let us know the outcome.

If issue persist, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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