Okay I have been using my laptop under no issues as I have deactivated my Real-Time Scanning in the virus menu. Of couse, I am NOT PROTECTED BY "McAFee".
But, it works minus the fact that my laptop will get a virus. Considering if you are a smart and amatuer user on the Internet and not doing stupid stuff like, ie: click on untrusted links, download stuff from piratebay, believing your stupid friend when they hand you an USB, etc.
Mods, thank you for posting the steps to send the memory dumps to you but seriously, couldn't you even notify which Windows that the steps are for? I can't even find My Computer (sounds stupid , i know) at the start menu. Like fking seriously.
Please, be crystal clear. I'm a little bit closer to just uninstalling this piece of thing and move on to others. I have been reading reviews about paid antivirus software and free ones. You know what I am talking about..
A TRIGGERED user.
That's great to know that, but meanwhile we do not see any posts/comments around this issue that is still not solved. So McAfee is just waiting, while getting straight our money when we buy the s/w, and that's all. Just a crazy situation. I am not sure when you are located in the world, but sure there must be someone from McAfee being able to visit one of your customers if you can't figure out what the problem is!
Oh yeah, I saw this video on a day ago.
This is the reason why McAfee don't give **bleep** towards us, making sense to ask us to fk off and use other A/V software.
Thanks. But I'm hopeless now.
Just read the messages below (Selvan asking for support from McAfee users). I got a personal request which I answered positively on the sane day 30/01/2018. We are now 2 weeks further and NO reply at all. I made my choice by now, I have payed the s/w for over a year, but when this will end, I will definitively switch over to an other supplier. No matters what happen right now. I have been working for a major US Technical Company for over 30 years, but we/I never treated the customer that way. Let's them collapse.
Date: 01-30-2018 07:32 AM
You have received a private message in the McAfee Support Community community.
Hi Am Selvan from Tech Support. I'd like to collect logs from your PC so that we can continue our investigation on this issue. The logs are basically McAfee and Windows related events which will be collect using McAfee log collection tool (Mclogcollect). For more details on the process see https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101980 Regards Selvan Tier 2.5 Technician
Sent: 01-30-2018 08:58 AM
Read: 01-30-2018 01:39 PM
Looks quite complex but why not trying it. I will read the document very carefully to see if I need other instructions/help. One thing you need to remember is that as soon as I start the Laptop, after a few sec/min, it will hang-up as per the issue discribed in this forum. It means that applying the steps of the given process will be slow if they run at all. You also must tell me who and how the data will be collected as I am not 100% free here (The Netherlands). Give me please some more notes about the process if you can. That should help.
Paul C (Jan 30,2018 @ 17:57)
having the same problem. Using 93% of my CPU. Am happy to help but dont know a lot about computers so be nice about it. just need this fixed as its making my laptop almost impossible to use. PLEASE HELP
The general process is simply enabling the log collection > recreating the issue > Stopping log collection
the next step is to wait for the logs to be created on the Desktop (usually takes less than an hour) and the final step is to transfer these logs to us. The transfer is directly dependent on your Internet Upload speed.
So the entire process might take ~2-3 hours. If you are okay with this I will reach out to you by email and start the process.
Hi Selvan, I am trying already the full day by starting the laptop when mmsshost is using most of the CPU rate and guess what, I just can't run the app you ask me to use to collect logs. Everytime, as soon as I click on the app to start it, I got a white transparent screen and after a few seconds/sometimes minutes, I got a Windows little screen saying that the application does not start and if I want to terminate it! Currently on my screen I see that mmsshost is almost using most of the CPU ewith only a very few other apps.
I am again restarting the laptop and try again till something works..
Hi, using my second PC to write this memo. I was able to start the app and I got immediately a small screen saying McTrace wasn't able to start Xpertlogging, error code returned -2147024713 (cannot create a file when this file already exists!!!! Do you want to continue trace I say YES.
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