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chiedozieeloka
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Message 11 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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it doesn't ask for password. It asks for First name, Last name, phone number, email address, confirm email address and problem description. I fill everything but when I get to problem description, it DOES NOT LET ME COMPLETE THAT FIELD. when I finish describing my problem and I click continue, it highlights that field in red and says "ENTER VALUE HERE". No matter what I type in theremcafee problem.PNG it doesn't let me start the chat and just keeps saying enter value here.

catdaddy
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Message 12 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Something is definitely not right? I will ask a Tier 2.5 Technician to add his thoughts to the discussion.

sanjay  or ​  Could you please assist this user?

I have also sent them a email.

Cliff
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catdaddy
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Message 13 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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I might add that it seems you have something untoward with your Windows/or Browser? As I experience no issue at all while trying to do such.  Have you been getting any Reports/Errors showing up, other than this?

I wish you were capable of calling..

Cliff
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sanjay
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Message 14 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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@chiedozieeloka

I was able to get past the Problem Discription field without any issue, PFB the screeshot. Have you tried with a different web browser/PC?

Test.PNG

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
catdaddy
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Message 15 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Than you Sanjay

Cliff
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catdaddy
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Message 16 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Could you please respond to Sanjay? He is one of our internal Tier 2.5 Technicians/Engineers from Support.

Cliff
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chiedozieeloka
Former Member
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Message 17 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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I tried a different browser. Im good now. Thanks!

catdaddy
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Message 18 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Alright !  Glad that everything is OKAY now.

If it is all the same with you, I will mark this thread as 'Correctly Answered', and Lock it. This way in the future should someone come across the same issue. They will know what to do.

All the Best

CD

Cliff
McAfee Volunteer
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