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chiedozieeloka
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Message 1 of 18

How do you bypass the "enter value here" message when trying to get mcaffee support?

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Does any one know Mcafee's support contact email? I have been trying to get a fefund for over two weeks now. the support website wont let me enter a chat because it keeps telling me to enter a value in the description section before I can start the chat.

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sanjay
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Message 14 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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@chiedozieeloka

I was able to get past the Problem Discription field without any issue, PFB the screeshot. Have you tried with a different web browser/PC?

Test.PNG

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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catdaddy
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Message 2 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Successfully moved from Service and Support to "My Account" Online > Discussions

Cliff
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catdaddy
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Message 3 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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You can contact Customer Service 24/7  Via Phone/Online Chat by far the quickest. Have you tried calling? Select your country and obtain the phone number. Technical Support

Cliff
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chiedozieeloka
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Message 4 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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i cant call them. Ive been trying to use chat but it wont let me start the chat. Just go to Antivirus Software and Internet Security For Your PC or Mac | McAfee  and try to start a chat. When you get to the last part where it asks you to describe the problem, it just starts saying enter value here and won't let you start the chat.

catdaddy
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Message 5 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Please try the link I inserted..

Cliff
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catdaddy
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Message 6 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Also try this *Total Satisfaction Promise* link, and type in your concerns.

https://service.mcafee.com/promise

Cliff
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chiedozieeloka
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Message 7 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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I cant see any link.

catdaddy
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Message 8 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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In post #2 (Technical Support) link

Post #5 (Total Satisfaction Promise) link

Cliff
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chiedozieeloka
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Message 9 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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It still says ''ÿou must enter a value" in the problem description part

catdaddy
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Message 10 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Try the Total Satisfaction Promise link please. It opens and all you have to do is enter your name/email address/password/ I just had no issue at all.

Cliff
McAfee Volunteer
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