I need urgent helped. I have locked out my Samsung galaxy note 4 with the mcafee mobile protection. My samsung phone doesnt gave 3g/4g network but can connect to the wifi. However, before being locked out (due to taking out the sim card), I have turn the wifi off. I tried to unlock it with a pin but I couldnt (forgotten it). So what I did was to change the pin from my laptop via the mcafee website and when I try to unlock it with the new pin, it wouldnt unlock (probably it cannot connect to the mcafee server since it doesnt have any network). I then proceded to unlcok the phone and exhasuted my 10 attempts and now it is locked for an hour. What i did next was to remove the device from mobile security (unlink from the account) and now I dont know wat to do. I really need help. There are important data in that samsung phone.
nvm. for some godly reason my phone connected somehow. I cant beleive it. its unlocked now.
Hi,
Please let us know if you need any further help.
locked out of phone for security reasons
what do i do?
Hello @gregoryteamer
Please click on forgot your pin, you will have options to unlock by answering security questions, sending email, sending pin to buddy list.
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