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Mmmi_2005
Contributor
Message 1 of 6

McAfee Security mobile application is crashing on android 12

McAfee Security: Antivirus VPN Privacy Protection on android 12 on Samsumg S21 ultra is crashing immediately. I did two years subscription and right now I can't use the app on my android device. 

 

So please advise 

5 Replies
Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 6

Re: McAfee Security mobile application is crashing on android 12

Hi @Mmmi_2005,

Sorry for the inconvenience caused. Please provide us few information.

  1. Is the McAfee application crashes immediately after opening?
  2. Does it give you any error messge? if so, what is the error message?

Alternatively try uninstalling and reinstallating the app and check if the issue persists.

Regards,

Allwyn I

Mmmi_2005
Contributor
Message 3 of 6

Re: McAfee Security mobile application is crashing on android 12

Thank you for your reply @Allwyn_GI 

  1. Is the McAfee application crashing immediately after opening? it crashes when pressing Gen an activation code or any other link like singing or creating an account.
  2. Does it give you any error messages? if so, what is the error message? no, any message, it just disappears and sometimes it shows Macfee Security keeps stopping then there are three selections as App info, Close app, and Send feedback.

Alternatively, try uninstalling and reinstalling the app and check if the issue persists. Already I tried all things before sending my issue.  Please have a look at the attachment.

cfe7eaaa-20be-42d6-9002-72a1881cc356.jfif33ddcd80-b682-431d-b4d6-a7b197f66dc0.jfif

Mmmi_2005
Contributor
Message 4 of 6

Re: McAfee Security mobile application is crashing on android 12

Is there any email for mcafee ? So I can communicate with them ? 

cyberdude
Reliable Contributor
Reliable Contributor
Message 5 of 6

Re: McAfee Security mobile application is crashing on android 12

hello,

you could try live mcafee support from

https://service.mcafee.com

in the middle of this page on the right side you see 'contact expert '' and follow as you go further,

they can be reached at working days during office hours mostly from 09.00 - 17.00

hope this helps

greetings

dhetman
Contributor
Message 6 of 6

Re: McAfee Security mobile application is crashing on android 12

I recently installed the VPN on my google pixel 2 xl and it signs out and crashes all the time. I have set my phone on top of my routed with the same results, is there a fix or should I uninstall it?
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