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DirkS
Contributor
Message 1 of 2
‎08-16-2022 11:51 AM

Locked out of laptop...looks like a virus?

Trying to switch my mother's laptop on, to look into why her email account has not received any emails for several days, and laptop will not switch on properly...it does briefly show a windows login (requesting password page) of a completely unknown user...a Mary Kehoe, who is totally unknown. My mother has a Mcafee virus protection pledge product....but not clear what our next step should be....

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krishna55
Moderator
Moderator
Message 2 of 2
‎08-16-2022 03:24 PM

Re: Locked out of laptop...looks like a virus?

Hi @DirkS,

Greetings from McAfee.

Kindly contact the system manufacturer for this issue as we will be able to help after you successfully log into the system.

Regards,

Krishnamanikandan KS

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