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fawaz
Contributor
Message 1 of 2

Video sound not working for media in valut in iphone

Video sound is not working, video play without sound in media vault videos ... i am using iphone 8 with updated software  13.5.1 

1 Reply
Madhan
McAfee Retired
McAfee Retired
Message 2 of 2

Re: Video sound not working for media in valut in iphone

Hello @fawaz 

We are sorry that Media files wont play sound when accessed from Vault. 

We suggest you reinstall McAfee on your iPhone and check.

Please make sure you move those Media files from the vault to the phone storage and then reinstall. If you don't move them, then uninstalling will erase all files from the vault.

How to uninstall Mobile Security

Post reinstalling , move the files to the Vault and check if they play along with the sound.

How to install Mobile Security

Let us know the outcome.

Regards,
Madhan M

 

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