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Draining batteryatexponential rate!!!! and overloading processor

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Running Android 8 on Samsung S7  McAfee 5.4.0.398 drains battery as I sit and watch.  This has only occurred in the last few days.  HELP!!!

 

4 hours later now it is overloading my processor!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Madhan
McAfee Retired
McAfee Retired
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Re: Draining batteryatexponential rate!!!!

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Hi @Gananoqueee 

We are sorry that McAfee Mobile Security is draining the phone's battery in the last few days.

Can you check if you've installed any Apps in the last few days that's draining the battery?

Please uninstall the app by following How to Uninstall McAfee Mobile Security  article. Then reinstall the app by following the instructions in the article How to install McAfee Consumer products

Let us know if these steps resolves the issue.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

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1 Reply
Madhan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 2

Re: Draining batteryatexponential rate!!!!

Jump to solution

Hi @Gananoqueee 

We are sorry that McAfee Mobile Security is draining the phone's battery in the last few days.

Can you check if you've installed any Apps in the last few days that's draining the battery?

Please uninstall the app by following How to Uninstall McAfee Mobile Security  article. Then reinstall the app by following the instructions in the article How to install McAfee Consumer products

Let us know if these steps resolves the issue.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

View solution in original post

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