I recently installed Total Protection (v126.96.36.199) on a new mac computer, but haven't been able to update it without getting the message "Update server not reachable!". The first time was from it trying to auto-update and I have since tried manually updating multiple times with no luck. I have tried re-installing the software, and turning off various other software that could have blocked it to no avail.
Any help would be appreciated. If I can't update the software it's basically worse than useless and I'll just be uninstalling it.
Solved! Go to Solution.
Sorry for the delayed response. Please refer the article TS102971 for this issue
We are sorry for the inconvenience. Please let us know what is the MAC OS version and McAfee version installed .
Has this problem been resolved yet. It's been an issue since July and it's now mid-November. If it hasn't I'd like my money back as I purchased this software days ago to install on the several Macs I have hear and not one of them will update. I cannot apply the fix repeatedly on all the machines several times a day - the product is just not fit for purpose with this fault. The software does not contain the most up-to-date signatures and threat data and makes my machines vulnerable - the whole reason I purchased Internet security software.
Please let me know asap and if it hasn't please arrange a refund.
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