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Cannot Install Total Protection - M1 Max - Ventura 13.0.1

Hello there,

I recently purchased a new computer and set it up from my previous iMac with OS Monterey. I had Total Protection, which was working on that set up. 

I upgraded to OS Ventura shortly after it released. When I logged in I received error messages and could not run Total Protection at all. I stopped the program from starting at login and had no more error messages.

I recently uninstalled the program to try and do a reinstall. I downloaded the appropriate file from the 'My account' dashboard (mcafee-macinstaller-3.3) and opened the file. The McAfeeInstaller.app window presents itself and I click on this and provide the permission to make changes.

When I click ok, a window pops up for less than a second. I recorded my screen to see what the window is and it is labelled 'McAfee Master Installer' with the messages:

Setting up

Hang on...

We're checking for software that might not work properly with the McAfee software you're installing.

The screen disappears and there is nothing. It is as if the program has crashed and has closed itself. 

From reading the support forums, it seems that this is a known fault, however, I cannot find a resolution.

Can someone help please?

3 Replies
Nagesh_G
Moderator
Moderator
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Message 2 of 4

Re: Cannot Install Total Protection - M1 Max - Ventura 13.0.1

Hi @Telemeister6000 ,

 

Greetings from Mcafee,

 

Kindly try removing the Mcafee traces from below location and try reinstalling the Mcafee

/usr/local

/Library/Launch Agents

/Library/Launch Daemons

/Library/Preferences

/Library/Preference Panes

/Library/Application Support

Regards

Nagesh G

Re: Cannot Install Total Protection - M1 Max - Ventura 13.0.1

Hi,

I have just done this but I get the same result. I can't install Total Protection

MP81
Contributor II
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Message 4 of 4

Re: Cannot Install Total Protection - M1 Max - Ventura 13.0.1

The same issue with the installer happens for LiveSafe on Apple M1 Ventura 13.1 OS.

It's been 2 years since Apple release the M1 chip and major software now natively support M1 but McAfee have remained in the cave ages. Despite lots of customers have problems on theirs Mac M1, still no sign of supporting M1 from McAfee.

Very poor product and support.

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