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Mprop
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Message 1 of 3

Trouble with scan--constant initializing

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The operating system I'm running on my MacBook Air is Monterrey 12.2.1. I'm in the process of trying to run a full scan with McCafee. The first time it quit after hours of running. This time it's been running over 24 hours and I'm still getting the message that it's still initializing. Is it supposed to take so long for that part of the scanning process? 

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Venkat_YM
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Re: Trouble with scan--constant initializing

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Hi @Mprop 

Greetings from McAfee.

Deeply regret for the inconvenience caused.

Please help us with the answers for better understanding to help you further.

  • Kindly share the screenshot of the issue.
  • May I know the McAfee version that installed on the device.
  • Was is working fine earlier?
  • Any recent changes happened on the device?
  • Could you confirm by excluding any zip files on the device and start initiating the full scan.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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2 Replies
Venkat_YM
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Message 2 of 3

Re: Trouble with scan--constant initializing

Jump to solution

Hi @Mprop 

Greetings from McAfee.

Deeply regret for the inconvenience caused.

Please help us with the answers for better understanding to help you further.

  • Kindly share the screenshot of the issue.
  • May I know the McAfee version that installed on the device.
  • Was is working fine earlier?
  • Any recent changes happened on the device?
  • Could you confirm by excluding any zip files on the device and start initiating the full scan.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

shen8884360851
Contributor III
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Message 3 of 3

Re: Trouble with scan--constant initializing

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Try to force shutdown the system and run the scan again. It might get resolved by this step only. Also, as a reminder you can delete your system cache before scanning again. The new scan that will be done after restarting the system must be a fresh one.

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