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Mark4
Contributor
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Message 1 of 8

Tracker remover spinning and hangs on "looking for files in internet explorer"

Tracker remover spinning and hangs on "looking for files in internet explorer". Seems to happen with recent update.  Happens in both LiveSafe and Premium. How can we get this feature to work and correctly remove tackers?

7 Replies

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

Hi @Mark4 

We regret for the inconvenience!

McAfee is aware of the issue and our team is working towards the fix. You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

 

Mark4
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Message 3 of 8

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

Any updates? Still not working. Also hangs on Firefox when IE explorer and MS Edge are unchecked. Works with Chrome.

Mark4
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Message 4 of 8

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

What is the status of this fix?

Mark4
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Message 5 of 8

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

One month and no update or fix. Disappointing.

jw1739
Contributor II
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Message 6 of 8

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

I had to get assistance to load up-to-date software only two days ago, and I have the same problem.

Noel

Kay1
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Message 7 of 8

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

Installed McAfee Total Protection 16 Release Name 16.0 R50 on both a new Windows 10 Pro machine (22H2) and uninstalled/re-installed it on a Windows 11 Pro machine (21H2).  The new installation of McAfee on both of these machines have the same problem:  tracker remover spins forever and hangs trying to find internet explorer files.   Other machines that were installed much earlier have working tracker removers, most likely because those machines originally had Internet Explorer and may have an existing residual directory that McAfee is happy to search.  Additionally, "Security History" reports "There's no history for this activity and time period" for Show=Everything and For=Last 30 days even after performing quick and full scans on both of these computers.  Should I be concerned whether other virus protection features are working properly?  Should I uninstall McAfee and use something else until a working download becomes available? Appreciate any recommendations.

jw1739
Contributor II
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Message 8 of 8

Re: Tracker remover spinning and hangs on "looking for files in internet explorer"

@Kay1 I agree that these flaws do raise the question as to whether LiveSafe is actually giving users any protection at all. It's not good enough to take so long to provide a working update.

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