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Neria
Contributor
Message 1 of 2
‎10-17-2020 07:38 PM

Request for Refund (Unexpected renewal before end of subscription)

Hi,

I have created a service request (#2850435353) for a refund due to unexpected renewal but was told to call a US customer support number. My original subscription will be ending on 6 November 2020 but I was billed for renewal on 7 October 2020. 

I am unable to successfully reach a customer support officer via the US number. Please kindly assist to process my refund.

Thanks!

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1 Reply
Former Member
Not applicable
Message 2 of 2
‎10-18-2020 12:47 AM

Re: Request for Refund (Unexpected renewal before end of subscription)

Hello @Neria  ,

We are sorry for the inconvenience caused.

We have sent you a private email from information. Please respond to that email with the requested information so that we can assist you better.

Regards

Srinivasa Ragavan

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  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
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