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Oracle2
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Message 1 of 5

Refund request

Like many here, I want a refund for an auto-renewal I did not want but I cannot use the one and only contact number supplied to lodge the request. It appears that the only way to initiate some level of communication about this is through this forum. Offering a refund but then making it virtually impossible to access that refund is not right (and is illegal in my home country).

I hope that I will get a response other than the regular please contact customer service response.

 

4 Replies

Re: Refund request

Hi @Oracle2 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Oracle2
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Message 3 of 5

Re: Refund request

Thank you for contacting me.

I have not received a private message, there is no envelope to click on, I have looked through everything to do with my account and there is no message there, so where does your private message go to? Guidance on this would be appreciated. Or a more direct and simpler way of contact.

Re: Refund request

Hi @Oracle2 

We regret for the inconvenience!

Kindly contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Oracle2
Contributor
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Message 5 of 5

Re: Refund request

Hello,

Please resend the private message. I am now using 3 different browsers to see whether it is the browser that determines whether I see the envelope icon or not.

Also note that if I go to the Support site it directs me to call a 1800 number that I cannot use because I am living overseas. Therefore, if I cannot see the private message, please provide an alternate means of communicating online. I am sure McAfee has the technology to do this 🙂

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