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mcafee_user101
Former Member
Message 1 of 4
‎12-04-2012 07:13 PM

Internet Blocked

Installed individual Antivirus Plus 2013 on five new computers. They activated fine and updated fine. Within one day after rebooting they each refused to connect to internet or email. Page not available and no connection errors came up. Disabled Mcafee firewall and live protection, but still no internet. Removed Mcafee, immeditaely internet and email worked fine again. Installed Norton which worked good - with no problems since. I've found it hard to find a mcafee phone number for Canada and now its impossible to try Mcafee Virtul technician on these computers. Wondering if there was a bad Dat update a week ago.

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3 Replies
Peacekeeper
MVP
MVP
Message 2 of 4
‎12-05-2012 12:54 AM

Re: Internet Blocked

No issue that I can see so the net stayed off even after a reboot?

Re support

http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=PHONE

choose canada english.

Do you know what version of security center was installed this is important as a new 1 12.1 is available want to known if you got that 1 or 11.6.

I will ask our contacts.

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exbrit
MVP
MVP
Message 3 of 4
‎12-05-2012 04:15 AM

Re: Internet Blocked

FYI Canada uses the same support as the USA so phone support is the same http://service.mcafee.com/ServiceSelect.aspx?lc=4105&sg=TS&pt=1&st=PHONE

At least you'll know that for future use.

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exbrit
MVP
MVP
Message 4 of 4
‎12-05-2012 04:43 AM

Re: Internet Blocked

Also check this:  http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101508

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