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epsnarayanan
Former Member
Message 1 of 8

Cortana in Win 10 not working after installing McAfee Antivirus Plus

Very recently I upgraded my system to Win 10.  After installing McAfee Antivirus Plus, the Cortana is not working properly (no search result appearing).  Please let me know whether this is happened after installing antivirus

7 Replies
Peacekeeper
Message 2 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

Not that I have seen my Cortana searches fine this on Total protection

You can ask either at the Microsoft support or McAfee support if they know of anything

McAfee support

Peacekeeper
Message 3 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

Had another thought  when you upgraded  To win 10 I assume Mcafee was not installed. that was what I assumed from your post. Was this correct?

If so cortana was working and not after Mcafee.

ceatech
Former Member
Message 4 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

I have not see how McAfee Antivirus Plus works, but a quick googling showed me that it has a Firewall built-in, with a "Traffic Controller" feature that can change how programs connect to the internet. As a quick test, try disabling the Firewall in McAfee AntiVirus Plus and try Cortana again.  If she works, there might be a way to 'trust' the Cortana service in that there "Traffic Controller".

exbrit
MVP
MVP
Message 5 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

This needs moving to Consumer > General perhaps?

catdaddy
MVP
MVP
Message 6 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

Moved from > Community Support to General Discussion Discussions

Cliff
McAfee Volunteer
user_127173
Former Member
Message 7 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

Hi Sankar,

Thank you for bringing this up to us.

Disable McAfee and check whether Cortana is working fine or not.

If not then check with Microsoft support if the latest windows updates has any compatibility issue else reply to proceed.

catdaddy
MVP
MVP
Message 8 of 8

Re: Cortana in Win 10 not working after installing McAfee Antivirus Plus

Marking as 'Assumed Answered' and Locking it, as there has been no further correspondence.

Cliff
McAfee Volunteer
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