If your firewall or antivirus program is blocking Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials from accessing the Internet to authenticate the keycode or download security definitions, you need to go into your firewall and/or antivirus permissions and add the following Webroot software components found in the Webroot installation directory:
If you need further assistance with your firewall or security software, please contact the software manufacturer for your firewall or security program. If you need further support, please create a ticket or reopen your existing ticket by clicking here.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: