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Emma77
Contributor
Message 1 of 4

Couldn’t download - virus scan failed

Every time I try to download or save a document on my computer I get this alert “couldn’t download - virus scan failed” does anyone know how to fix this? Thankyou 

3 Replies
krishna55
Moderator
Moderator
Message 2 of 4

Re: Couldn’t download - virus scan failed

Hi @Emma77,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue.

Regards,

Krishnamanikandan KS

Emma77
Contributor
Message 3 of 4

Re: Couldn’t download - virus scan failed

Thanks for your reply. How do I delete web advisor? It doesn’t even look like I have it?

RC2
Contributor
Message 4 of 4

Re: Couldn’t download - virus scan failed

Could you tell me how to fix this? Every time I try to download a file (mostly pdf's) the scanner gives me an alert that says it failed and therefore the document never downloads. Something has changed as it used to work properly. 

Cheers!

RC2

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