Email flagged as (Friend, not-spam), repeatedly reclassified as Spam.
Not always, but a few emails keep bouncing ito Spam no matter how they are re-clasified using the (Friend, Not-Spam) tools.
Solved! Go to Solution.
Even though a sender is marked as a friend if the email marked as SPAM with the critical rating it would end up in the SPAM folder. You can see the friend list in Anti-Spam > Friend List. For more details on this, you can click "Learn more" in the same window on the left to Edit button.
Regards
Siva
For understanding, please let us know whether you have seen any identical phrases, subject, domain etc., for the emails which were marked as SPAM. Also, try creating customer filtering rules with the below steps and check
Regards
Siva
When I open the McAfee icon in taskbar, it opens livesafe, and I do not see a "web & Email option".
I did this, but why do I have to manually add what the "Add Friend" button should have aleady done?
Where can I see the list of Friends - i.e. items that should be white-listed?
Even though a sender is marked as a friend if the email marked as SPAM with the critical rating it would end up in the SPAM folder. You can see the friend list in Anti-Spam > Friend List. For more details on this, you can click "Learn more" in the same window on the left to Edit button.
Regards
Siva
Thank you.
Yes, the address was already in the Friends list - but it was still gettign flagged.
I thought that "Friend" was a whitelist - but apparently not.
So I did now add it to the Custom filtering rules.
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