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priyankvaidya
Contributor
Message 1 of 5
‎01-29-2017 01:00 AM

Activation problem

i have reinstalled my macafee antivirus plus after formating my pc but i can not activate  my subscription with my existing activation key what are the solution??

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4 Replies
catdaddy
MVP
MVP
Message 2 of 5
‎01-29-2017 01:03 AM

Re: Activation problem

Moved from General Discussion to "My Account" Online >Discussions

Cliff
McAfee Volunteer
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catdaddy
MVP
MVP
Message 3 of 5
‎01-29-2017 01:07 AM

Re: Activation problem

Did you first remove the existing subscription through the normal procedure of going to the Control Panel/Programs and Features/select/remove/restart.?

Then following up by using the latest McAfee Consumer Product Removal Tool?  MCPR

Cliff
McAfee Volunteer
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Peacekeeper
MVP
MVP
Message 4 of 5
‎01-29-2017 01:12 AM

Re: Activation problem

Hang on maybe we are reading this incorrectly. Have  you already installed the program and used the key? This key is a 1 use key and subsequent installs are to be done from your McAfee account you created on this initial Install.

Just mentioning this if this not a new install.

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catdaddy
MVP
MVP
Message 5 of 5
‎01-29-2017 01:14 AM

Re: Activation problem

Thanks PK, you may be correct

​  I would follow Peacekeeper,s suggestion.

Cliff
McAfee Volunteer
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