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Renewed subscription - now getting a reactivation needee code

Hello, I have been using PC Optimizer or a year and the product auto renewed in September.  I was not having any issues until just recently when I try to run a scan, it' telling me I have issues to correct but it's also telling me I need to "reactivate" my subscription.  I have used the CHAT feature twice and they are unable to fix the problem.  They referred me to a phone number that I've called on three separate occasions.  I've been on in the que or a very long time and then finally am given the option of leaving a callback number, which i have done twice.  No call has bee returned,


Any suggestions on how to get this fixed or get a refund?




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