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Tracey75
Contributor II
‎08-30-2023 11:41 AM

unable to view attachments in yahoo since updating my anti virus on my desktop

I have never had problems with Yahoo emails until I updated my anti virus on my HP desktop (windows).  Yahoo will let me attach documents from my desktop and send them, but it will not let me preview them before sending them off.  It is the same when I receive emails.  I have to download the attachment before looking at it, isntead of just previewing it and decide whether I need it or not.  It is very frustrating.  I have updated my chrome browser, tried another browser, took my anti virus off and fire wall off, restarted my desktop.  Basically all the advice I have read on google.  The only thing I did not wish to try was deleting an extension in Chrome "McAfee webadviser", which manages my downloads.  When I go to preview a word document I have attachment to an email for example, it says "we are having trouble previewing this file" and I have to actually download it onto my computer to view it which I do not need to do as it is already on my computer.Sometimes I like to just click on an attachment in the yahoo app to check I have added the correct attachment as i own my own business.

Hopefully someone may have had the same problem

12 people had this problem.
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Who Me Too'd this topic

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