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Who Me Too'd this topic

Sam2023
Contributor
‎06-14-2023 07:34 AM

Unable to log in

I am having the same login problem as mentioned by some community contributors here.

I had enabled my 2FA which had worked well in the past. In the past one week or so, I have not been able to receive the 6-digit SMS verification code on my cellular phone. As such, I am unable to log in to my account.

I have raised the issue with McAfee customer service (service request number 1-147863731). Through the 2 chats I had with its representatives on 13 Jun 2023, I noted that the issue has not really been resolved. Meanwhile, I would not have access to my account.

To address the issue, I would do away with the 2FA and rely on my email ID and OTP sent to my email to access my account.

I would therefore like to request McAfee to disable my 2FA at your end (since I am unable to log in to my account to effect any changes). McAfee may communicate with me via my email registered with McAfee to verify my identity.  Thank you.

6 people had this problem.
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Who Me Too'd this topic

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