×

Who Me Too'd this topic

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Who Me Too'd this topic

RBinPerson
Contributor

Total Protection v. 1.9.253 did away with Update Settings?

So, three times now my Total Protection was automatically updated to a newer version of the application in the background. Each new version was missing the “Update Settings” that allows the user (me) to indicate whether to allow the app to update automatically, have it download the updates but wait until the user installs them manually, or wait until the user downloads and installs them manually. Additionally, when the user attempts to manually “check for updates,” what is displayed is a screen that indicates that the application is completely up to date. There is no visual indication of percentages (25%... 50%...75%... 100%) of the app checking for updates like it used to do. It’s just--  BOOM -- the screen says I have the latest updates. After two weeks of this occurring, I realized that I have no idea if the app is really updating.

Twice, tech support reverted my application to the previous version and it worked as before, but then the app would of course automatically update in the background to the newer version. The current one is 1.9.253. Again, there are no Update Settings, and if I "check for updates" I just get the screen that says I have the latest updates.

Tech Support today tells me that this is a FEATURE of the new version. That McAfee did away with the Update Settings and the user's ability to control updates. I'm supposed to trust that the app is updating with the latest anti-virus files instead of visually seeing the app update. 

Can anyone else confirm that what I was told is true? This is a FEATURE? If so, I think it's a mistake. Please bring back the Update Settings, McAfee. 

Who Me Too'd this topic

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community