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wilonatalie
Contributor II
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‎09-29-2022 11:32 PM

VPN disappeared

I'm from Indonesia, and I bought my laptop several months ago and got Total Protection subscription with it. The store set up my McAfee account.

 I regularly use VPN which comes with it for months, until 2-3 days ago when it suddenly disappeared from the app. I couldn't find it anywhere.

Had a chat with technical support and they said my account was set under Indian site, and due to some law established, McAfee Secure VPN could no longer be used in India (this is what I understand from the conversation). Waited for a follow-up call but didn't help. Tried uninstall and reinstall the app, doesn't help either.

I've always been in Indonesia and never went to India. Please help because VPN is the feature I use so much everyday.

 

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