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MartinSweden
Contributor

Why the f**k can't I demand a refund through mail or your site?

I dont see any phone number to call when I click my way to the Swedish support page about refund for Swedish customers.

Why is there no e-mail where I can mail your company and demand a refund? Why cant I just demand a refund when I'm logged in too your site?

For me it looks like your company wants to make it as complicated as possible to demand refunds, despite that you claim your customers are entitled to it under easily specified conditions.

I did not ask for automatic renewal when I myself bought your service, I had problems logging in to your service since you first associated my payment with some random e-mail the company that sold me the computer had used when they pre-installed your software, and the computer I used your software on have not been in use since before you renewed my subscription against my will. There have not been 60 days since the payment and therefore I have the right to request a refund according to your terms.

I have wasted enough time on this now, so just do the **bleep**ing refund. You can see what account it is through my e-mail, I use the same on this forum as on the account my subscription is registered on (nice idiotic touch demanding two separate logins for using your service and for asking questions about it...).

Who Me Too'd this topic

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