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Who Me Too'd this topic

peterg99
Contributor II
‎12-03-2021 02:53 PM

LiveSafe not working on macOS Monterey

Clicking on any function (Scan, Update, etc.) causes the app to "quit unexpectedly". Scheduled scans do not work either. Level 2 support told me that this is a known issue due to the macOS update and they are working on a fix. No timeframe given yet.

Why does a known issue require elevation to L2 support instead of informing all service reps and pinning a post to the top of the forum?

Anybody privy to the release date for the fix? Will it require a re-install or can it run in the background with Automatic Updates?

 

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