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TrueKey MFA verification not working

I've just reinstalled Windows and now when I try to log in to True Key in Chrome I am able to enter the username and password, but I get the MFA message saying it's sent a notification to my 'other device' but IU don't get any notifications. I've tried using the e-mail option which I received and successfully authenticated but when I try to log in it keeps doing the MFA. 

How do I log in if MFA isn't working?

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