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Mc Afee Safe Connect unable to connect (No VPN)

I had Mc Afee Safe Connect (MASC) for long time. it was working perfectly until 4 days ago.  It stop connecting well to the VPN for both my ipad and iphone.  i deleted the VPN profile of the MASC from my iphone and ipad, uninstall, reinstall and activate my account, and i am unable completely to connect to VPN.  It does not ask me to create a VPN profile, and it does not connect. it keep mentioning "oops something went wrong". Does anyone has the same problem? can you help me to reinstall a VPN profil or find another solution to make the MASC VPN work? thanks

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